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Frequently Asked Questions


What are the Police Department's hours?
How can I get my fingerprints taken?
How do I get a copy of a police report or crash report?
How do I get an officer to check my house while Im on vacation?
Where can I find a complete listing of the City's Ordinances or State Statutes?
What can I do about speeders in my neighborhood?

What do I do if I am involved in traffic crash?
What if I have a question about property or evidence?
How do I start a neighborhood watch program?
How do I make a complaint against an officer?
How do I commend an officer or civilian employee?
How can I go on a Citizen Orientation ride with an officer?
How do I hire an officer off-duty for a function?


What are the Police Department's hours? The Police Department is available 24 hours a day, 7 days a week. However, the lobby of the department is open only from Monday through Friday, 7 am to 6 pm (excluding holidays). If assistance is required other than these times, there is a call box located at the main entrance door.

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How can I get my fingerprints taken? Fingerprinting is conducted Monday thru Friday from 8:00 am to 5:00 pm. The charge is $5 per card and you must bring the card(s) and a photo ID.

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How do I get a copy of a police report or crash report? Police reports can be obtained in person at the Records window in the Police Department facility. Reports are usually available 24 hours after the incident. There is a 15 cent charge per page; double-sided copies cost 20 cents each.

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How do I get an officer to check my house while Im on vacation? Special Patrol is available to those residents or businesses requesting extra patrol for a specified period of time. To request this service, contact Lt. Joe Cea at 863.291.2242. Required information will be requested which will be given to the Patrol Division.

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Where can I find the City of Winter Haven's Ordinances or Florida State Statutes? Both the City Ordinances and State Statutes can be researched and viewed online. The City of Winter Haven ordinances can be accessed here and the Florida State Statutes here.

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What can I do about speeders in my neighborhood? If you are having a problem in your neighborhood with speeding vehicles, contact the Traffic Division at 863.291.5858.

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What do I do if I am involved in traffic crash? If you are involved in a traffic crash you should first stop and check if there are any injuries and then remain at the scene. If possible you should then move the vehicles off the roadway to allow traffic to flow; there is NO law in Florida that prohibits you from moving your vehicle out of the roadway after a crash. If the crash involves injury, a drunk driver, a hit and run with suspect information, or if your vehicle is disabled requiring a tow, you need to notify the police immediately.

If you are involved in a crash with total damage to any vehicle or other property in an apparent amount of at least $500, there are no injuries, and vehicles are drivable, you are still required to notify the appropriate law enforcement agency. If the total damage is less than $500, it is not necessary to report the accident, however, you should exchange driver information among the parties involved in the accident. This information should include; your driver's license, current vehicle registration and current proof of insurance.

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What if I have a question about property or evidence?  Contact either Property/Evidence Manager Brenda Storey or Property/Evidence Technician Marietta Brooks at 863.291.5724.

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How do I start a neighborhood watch program? Information on how to start a Neighborhood Watch program can be found here. Contact Jamie Brown at 863.295.5905 for more information.

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How do I make a complaint against an officer? Contact Sergeant David Keigan of Internal Affairs at 863.291.5734 or ask to see the on-duty supervisor at the Police Department for required paperwork to be completed. Complaint forms may also be picked up at the Records Department window in the lobby.

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How do I commend an officer or civilian employee? You may fill out an online form here.

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How can I go on a Citizen Orientation ride with an officer? If you would like to see about conducting a ride along with one of our officers, contact Lt. Joe Cea at 863.291.2242. Citizens who wish to ride with an officer must complete a form and are subject to a background check. The Department has the right to refuse any request.

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How do I hire an officer off-duty for a function? All requests for off-duty employment are made through Sergeant David Keigan. Please contact him at 863.291.5734 or email him @ dkeigan@mywinterhaven.com.


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 Online Services
\ Crime Reports
Crime Reports allows residents to stay informed about crime in your neighborhood. This is a great community awareness tool to target a specific location and timeframe. Log on HERE to be more informed.
Sexual Predators
The Florida Department of Law Enforcement opens this resource to users in order to enter any address in Florida and search the Florida Sexual Offender/Predator Registry. A map is also available. Log on HERE to start the search.
Purchase Accident Reports
If you need to obtain an accident report that occurred in the City of Winter Haven, you can obtain one from the convenience of your home. Click HERE to begin a search for the report. (Please note there may be a fee associated with this service)
Inmate Search
All arrestees in Polk County are taken to the Polk County Jail and booked into that facility. Click HERE to access the Polk County Sheriff's site for inmate information.
   
 
 
 
 

Strategic Plan

We are pleased to present our first multi-year Strategic Plan. This document will guide our efforts as we strive to ensure the safety of our community and enhance the leadership and management of the Department...
Strategic Plan
 


Employment

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Employment and Recruitment

 

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