Frequently Asked Questions
What are the Police Department’s hours?
The Police Department is available 24 hours a day, 7 days a week. However, the lobby of the department is open only from Monday through Friday, 7 am to 6 pm (excluding holidays). If assistance is required other than these times, there is a call box located at the main entrance door.
How can I get my fingerprints taken?
Fingerprinting is conducted Monday thru Friday from 8:00 am to 5:00 pm. The charge is $5 per card and you must bring the card(s) and a photo ID.
How do I get a copy of a police report or crash report?
Police reports can be obtained in person at the Records window in the Police Department facility. Reports are usually available 24 hours after the incident. There is a 15 cent charge per page; double-sided copies cost 20 cents each.
How do I get an officer to check my house while I’m on vacation?
Special Patrol is available to those residents or businesses requesting extra patrol for a specified period of time. To request this service, contact Lt. Brad Coleman at 863.291.5858, ext. 2246 or email at firstname.lastname@example.org. Required information will be requested which will be given to the Patrol Division.
What can I do about speeders in my neighborhood?
If you are having a problem in your neighborhood with speeding vehicles, contact the Traffic Division at 863.291.5858.
What do I do if I am involved in traffic crash?
If you are involved in a traffic crash you should first stop and check if there are any injuries and then remain at the scene. If possible you should then move the vehicles off the roadway to allow traffic to flow; there is NO law in Florida that prohibits you from moving your vehicle out of the roadway after a crash. If the crash involves injury, a drunk driver, a hit and run with suspect information, or if your vehicle is disabled requiring a tow, you need to notify the police immediately.
If you are involved in a crash with total damage to any vehicle or other property in an apparent amount of at least $500, there are no injuries, and vehicles are drivable, you are still required to notify the appropriate law enforcement agency. If the total damage is less than $500, it is not necessary to report the accident, however, you should exchange driver information among the parties involved in the accident. This information should include; your driver’s license, current vehicle registration and current proof of insurance.
What if I have a question about property or evidence?
Contact either Property/Evidence Manager Ann Schramm or Property/Evidence Technician Theresa Coake at 863.291.5724.
How do I start a neighborhood watch program?
Information on how to start a Neighborhood Watch program can be found here. Contact Jamie Brown at 863.295.5905 for more information.
How do I make a complaint against an officer?
Contact Inspector Elisa Martin of Internal Affairs at 863.291.5858, ext. 2346 or ask to see the on-duty supervisor at the Police Department for required paperwork to be completed. Complaint forms may also be picked up at the Records Department window in the lobby.
How do I commend an officer or civilian employee?
You may fill out an online form here.
How can I go on a Citizen Orientation ride with an officer?
If you would like to see about conducting a ride along with one of our officers, contact Lt. Brad Coleman at 863.291.5858, ext. 2246. Citizens who wish to ride with an officer must complete a form and are subject to a background check. The Department has the right to refuse any request.
How do I hire an officer off-duty for a function?
All requests for off-duty employment are made through Sergeant Kevin Dibbern. Please contact him at 863.291.5734 or email him at email@example.com.